Whether you are new to the dental industry, thinking about hiring someone from outside, or looking for a refresher course - Everything to Know if You Are New to Dental will provide you with the solid foundation and buildable skills you need to thrive in this exciting field.

Provide your team the knowledge to, not only understand their role in driving production value, but to apply it to better your practice! 

Questions? Call Us (866) 765-8095Learn MoreQuestions? 866-861-8819
For more info, call 866-314-2344PRICES & PACKAGES

$50 Off Your First Month Using Code: Recover

PRICES & PACKAGES
ENROLL TODAY & GET $50 OFF

$174 /first month

  • Unlimited access to every course
  • 20 Team members
  • +250 On-demand videos
  • Live webinars with expert guest speakers
  • Real-time answers through Ask Laura and LiveChat

No contract. Cancel anytime.

Billed in full after the first month

$224

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$224

$174 /first month

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Complete Training Resources

for Those New to Dental

Laura Nelson

CEO Front Office Rocks

Gain a Thorough Mastery of Dental Insurance Through Real-Life Examples & Curriculum

Led by two of the nation’s leading dental practice consultants, the Insurance Mastery course will teach you how to master the ins and outs of dental insurance and take your practice (and your profits) to a new level.

Questions? 866-861-8819
PRICES & PACKAGES

Course Overview

No time to keep up with the times, never mind hit the refresh button? If the day-to-day responsibilities of running a dental practice have left you with little time to brush up on the building blocks of practice management, this refresher course is for you. By covering dental terminology, office roles, and a high-level overview of dental insurance, this virtual classroom will get you up to speed before you can say cavity-free!

“It’s great for training new staff on how to answer the phones, collect payment and handle the schedule to get patients in at a time that is most convenient for you.”

Dr. Tina Beck, DDS, MS

“It’s great for training new staff on how to answer the phones, collect payment and handle the schedule to get patients in at a time that is most convenient for you.”

INSURANCE MASTERY SEMINAR

Complete Training Resources for Those New to Dental


A Thorough Introduction and Basic Training for New To Dental Hires

Take Your Knowledge of Dental to a New Level

Enroll NowInfo@Frontofficerocks.com

Dental Whale, the leader in dental industry services and education.

© 2017-2020 Dental Whale, LLC. All Rights Reserved. Privacy Policy

Welcome to Dental! Understanding Your Why

What is your professional pursuit? Which specialty are you drawn to? How do you build patient trust? This introductory chapter focuses on the relationship between patient trust and outstanding customer service, and demonstrates how building the former leads to the latter.

MODULE 1

Providing Exceptional Customer Service

In a continuation of chapter one, you will learn about the roles your different team members play within the practice and what tasks they are responsible for.

MODULE 2

Roles & Responsibilities Within a Dental Office

Who’s who? An introduction to the various personnel you will find in a dental practice, this chapter provides a thorough definition of their clinical roles, job titles and responsibilities, together with some common dental terminology.

MODULE 3

The Most Important Takeaways About Insurance

Learn to navigate the complexities of dental insurance so that you can perform your job with confidence and assist patients with claims, benefits, and a better understanding of what they owe, and to whom.

MODULE 6

The Most Important Takeaways About Insurance

Learn to navigate the complexities of dental insurance so that you can perform your job with confidence and assist patients with claims, benefits, and a better understanding of what they owe, and to whom.

MODULE 5

A Review of Dental
Offices, Supplies & Equipment

An overview of dental supplies, equipment and operatories, this chapter shares important information about membership programs along with other helpful tips for daily practice management.

MODULE 4

Understanding Dental When You Don’t Have Clinical Training

Learn to speak the language of dentistry. Yes, it’s a thing! This chapter covers everything you need to know to become confident in your new role, including basic tooth anatomy, popular dental procedures, and professional dental terminology.

MODULE 5

Roles & Responsibilities Within a Dental Office

Who’s who? An introduction to the various personnel you will find in a dental practice, this chapter provides a thorough definition of their clinical roles, job titles and responsibilities, together with some common dental terminology.

MODULE 7

Determining Your Purpose & How to Take Charge

A literal overview of the dental office, we use this chapter to walk you through each of the main areas and explain their purpose, as well as that of key roles within a dental practice and how they contribute to overall patient flow.

MODULE 7

Whether you are new to the dental industry, thinking about hiring someone from outside, or looking for a refresher course - Everything to Know if You Are New to Dental will provide you with the solid foundation and buildable skills you need to thrive in this exciting field.

In-Depth Videos

7

Hours of Content

3+

CE Credits

4

In-Depth Videos

7

Hours of Content

3+

CE Credits

4

The leader in online virtual training for dental teams, we’ll help you improve your business model, reduce cancellations, and grow your practice.

Enroll Now

Preview of Course Topics

A Thorough Introduction and Basic Training for New To Dental Hires

Dental Whale®, the leader in dental industry services and education.
© 2017-2021 Dental Whale®, LLC. All Rights Reserved.

Meet Your Coach

Front Office Rocks Founder

Known internationally as a leader in dental office solutions and virtual training courses, Laura helps dental practices empower their teams through skilled practice management. An accomplished recruiting & management coach and highly renowned speaker, she is the best-selling author of Step Away from the Drill, the recipient of several public speaking awards, and has also been recognized as one of Dental Products Report’s Top 25 Women in Dentistry.

Laura Nelson

Known internationally as a leader in dental office solutions and virtual training courses, Laura helps dental practices empower their teams through skilled practice management. An accomplished recruiting & management coach and highly renowned speaker, she is the best-selling author of Step Away from the Drill, the recipient of several public speaking awards, and has also been recognized as one of Dental Products Report’s Top 25 Women in Dentistry.

Dental Whale Education is designated as a Nationally Approved PACE Program Provider by the Academy of General Dentistry. The formal continuing education programs of this program provider are accepted by the AGD for FAGD/Approval does not imply acceptance by any regulatory authority or AGD endorsement. The current term of approval extends from (03/01/2019) to 02/28/2022). Provider ID# 355805

Welcome to Dental! Understanding Your Why

What is your professional pursuit? Which specialty are you drawn to? How do you build patient trust? This introductory chapter focuses on the relationship between patient trust and outstanding customer service, and demonstrates how building the former leads to the latter.

MODULE 1

Providing Exceptional Customer Service

In a continuation of chapter one, you will learn about the roles your different team members play within the practice and what tasks they are responsible for.

MODULE 2

Roles & Responsibilities Within a Dental Office

Who’s who? An introduction to the various personnel you will find in a dental practice, this chapter provides a thorough definition of their clinical roles, job titles and responsibilities, together with some common dental terminology.

MODULE 3

A Review of Dental Offices, Supplies & Equipment

An overview of dental supplies, equipment and operatories, this chapter shares important information about membership programs along with other helpful tips for daily practice management.

MODULE 4

Understanding Dental When You Don’t Have Clinical Training

Learn to speak the language of dentistry. Yes, it’s a thing! This chapter covers everything you need to know to become confident in your new role, including basic tooth anatomy, popular dental procedures, and professional dental terminology.

MODULE 5

The Most Important Takeaways About Insurance

Learn to navigate the complexities of dental insurance so that you can perform your job with confidence and assist patients with claims, benefits, and a better understanding of what they owe, and to whom.

MODULE 6

Determining Your Purpose & How to Take Charge

A literal overview of the dental office, we use this chapter to walk you through each of the main areas and explain their purpose, as well as that of key roles within a dental practice and how they contribute to overall patient flow.

MODULE 7